Driver Safety Program Administrator

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

About the role

This role plays a crucial part in maintaining the company's core values of Safety, Security, and Environmental stewardship, while ensuring a safe workplace for our employees.

Responsibilities

• Act as a liaison between stations, surveillance technology customer service provider, and technical support team.
• Ensure users, stations, vehicles, and product information are properly updated in the system.
• Provide regular training on the system for station staff, including initial and refresher training.
• Serve as the main point of contact and subject matter expert for station leadership, including on-call availability.
• Monitor and report on Driver Safety Program KPIs, coaching standards, and coaching quality.
• Proactively review events to determine if observations qualify for dismissal.
• Actively work dismissal requests.
• Review and analyze program data to identify trends, opportunities for improvement, and best practices.
• Conduct frequent audits, including preparing and coordinating audit schedules.
• Prepare and present reports to various levels of audiences.
• Aid in Program Manager initiatives.
• Participate as a key member of the network risk management team, promoting and driving the 'Safety First' culture.
• Exercise Stop Work Authority (SWA) when necessary to prevent unsafe conditions or acts.
• Lead by example and immediately correct at-risk behaviors of staff; provide on-the-spot training and coaching as required.
• Implement the MA Safety Management System (SMS) within their area of control and encourage staff engagement in safety management processes.
• Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training.
• Actively promote Menzies’ Fair & Just reporting culture at all levels of the business.
• Other duties as assigned.

Requirements

• System or program experience demonstrated by a successful track record of managing change and delivering benefits through new programs.
• Experience working within a fast-moving, evolving environment with new technology/services/infrastructure/priorities and working practices (processes).
• Excellent organizational, planning, and administrative skills and a strong eye for detail.
• Ability to work independently and as a good team player, with a hands-on, practical approach in providing solutions in a challenging and dynamic environment.
• Excellent interpersonal and vendor management skills with the ability to communicate with people at different levels and from different geographical and cultural backgrounds.
• Preferred experience working as an auditor, especially from within the industry.
• Experience working in a busy, sometimes high-pressure environment.
• Experience dealing with confidential and sensitive work.
• Proficient in PC (Word, Excel, PowerPoint).
• Fluent in both written & spoken English.
• Ability to speak and write in Spanish is preferred.
• Enthusiastic, forward-thinking, self-motivated, and disciplined.
• Excellent customer service, communication, and analytical skills.
• Flexible hours based on the needs of the company (may require work outside of regular business hours).
• Ability to work from the Corporate Office in Fort Worth, Texas unless approved to work remotely by the hiring Manager.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety, and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members.

In all areas of our business, there is a potential risk to the health, safety, and welfare of everyone on our sites through the misuse of alcohol and drugs. As such, the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.