Drain Service Technician

About the role

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers. With Rodenhiser’s size comes numerous advantages you won’t find elsewhere. At Rodenhiser: You are prepared. Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment. You are never rushed. Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem. You are never alone. Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on. You are appreciated. Not just by the Rodenhiser team, but by so many satisfied customers you help every day. You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family. You advance. Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights. We are looking for nice people who want to grow with us. You have fun. From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all! At Rodenhiser, we already have all of these benefits. Don’t you want them too?

Responsibilities

• Lead customers, based on solutions provided, to making confident, informed decisions.
• Complete any residential drainage service calls within their current area of expertise.
• Establish customer rapport to instill confidence in our team and sell the right products and services with integrity.
• Ask proper lifestyle questions to troubleshoot slow or backed up drains within the home.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, damaged, or underperforming waste and vent systems.
• Manage all jobs to achieve proposed gross margins.