DoubleTree Boston North Shore - Front Desk Assistant Manager OEM

Key Skills/Responsibilities

• Service with a Smile: Friendly and efficient service to guests and team members alike.
• Lead the Way: Motivate, coach, and guide the front desk crew to maintain high standards and a positive atmosphere.
• Problem-Solving Powerhouse: Quickly identify and resolve issues, handle guest concerns calmly and effectively.
• Master of the Details: Manage room revenue, ensure operational smoothness, and maintain a professional appearance and systems.

Education & Experience

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• After an initial waiting period, eligible for a competitive benefits package including:
• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

DoubleTree Boston North Shore offers a versatile workplace near the I-95/US-1 interchange, with direct access to the Atlantis Sports Club and the Indoor Water Park of New England. The property supports comfortable guest rooms, on-site dining, fitness facilities, and flexible event venues, serving families, business travelers, and groups. It's a dynamic environment suited for staff who enjoy working in a full-service hotel with diverse guest needs.