DoubleTree Boston North Shore - Front Desk Agent

Key Skills/Responsibilities

• Guest Service Superstar: Bringing warm vibes and top-tier service to make guests feel right at home.
• Communication Champ: Clear, confident, and smile-driven communication skills, whether chatting with guests or coordinating with the team.
• Quick-Thinking Problem Solver: Turning challenges into happy endings with fast thinking and smart action.
• Multitasking Marvel: Organizing and managing reservations, check-ins, check-outs, and financial details with ease.

Education & Experience

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite

Benefits

• After an initial waiting period, eligible for a competitive benefits package including:
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

DoubleTree Boston North Shore is located near the I‑95/US‑1 interchange, with direct access to the Atlantis Sports Club and the Indoor Water Park of New England. The property supports comfortable guest rooms, on-site dining, fitness facilities, and flexible event venues. It serves families, business travelers, and groups within the Salem, Burlington, and broader North Shore region, providing a dynamic environment suited for staff who enjoy working in a full-service hotel with diverse guest needs.