Front Desk Agent

About the role

The Hotel at the University of Maryland is a sophisticated and innovative destination hotel. The front desk team plays a crucial role in setting the tone for guests' experiences.

Responsibilities

• Greet guests warmly and authentically
• Handle check-ins, check-outs, and reservations with care and enthusiasm
• Be the primary point of contact for guests, addressing their needs and inquiries
• Navigate hotel systems efficiently, processing payments, managing room keys, and ensuring smooth operations
• Collaborate with various departments to provide seamless service
• Stay updated on hotel offerings, local attractions, and insider tips
• Maintain a polished and welcoming environment in the front desk area
• Be flexible and available to work shifts outside regular hours as needed

Requirements

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Strong communication skills and the ability to connect with people
• Tech-savvy with basic knowledge of property management systems (training provided)
• Ability to multitask and maintain composure under pressure
• Flexible availability, including weekends, evenings, and holidays
• A polished and professional demeanor
• A strong desire to learn, grow, and contribute to the hotel's success

Qualifications

• High school diploma or equivalent
• Valid driver’s license (if required for transportation)

Skills

• Customer service skills
• Attention to detail
• Communication skills
• Technology proficiency (property management systems)
• Flexibility and adaptability

Benefits

• Health, dental, and vision insurance
• Leaves of absence
• Retail plans
• Paid time off
• Hotel room discounts
• Daily pay access

Pay

$16.00 - $17.00 per hour (experience-based compensation)

Schedule

Part-time position, flexible availability required