Doubletree Lansing - Front Desk Assistant Manager OEM

Key Skills/Responsibilities

• Service with a Smile: Friendly and efficient service to guests and team members alike.
• Lead the Way: Motivate, coach, and guide the front desk crew to maintain high standards and a positive atmosphere.
• Problem-Solving Powerhouse: Quickly identify and resolve issues, handle guest concerns calmly and effectively.
• Master of the Details: Manage room revenue, ensure operational smoothness, and maintain a professional appearance and systems.

Education & Experience

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Now offering Daily Pay!
• Competitive benefits package including Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

DoubleTree Lansing is centrally located in downtown Lansing, near shops, dining, the Michigan State Capitol, Michigan State University, and Jackson Field. The hotel features modern guest rooms, on-site dining, a free airport shuttle, and 10,000 square feet of event space. An indoor walkway connects the property directly to the Lansing Convention Center, making it a hub for conferences and community events. It's a professional, service-driven environment ideal for staff who enjoy supporting both business and leisure travelers.