Door Person - Caesars Tower, Hotel Guest Services (Caesars New Orleans)

About the Role

The Door Person will be the first and last point of contact for guests, setting the tone for a memorable stay. This role is essential in creating a refined and inviting atmosphere that enhances the overall guest experience by providing warm greetings, door management, and personalized assistance while maintaining the highest standards of hospitality and professionalism.

Responsibilities

• Maintain an upbeat and positive attitude, creating positive energy with gestures and sustaining enthusiasm from one interaction to the next.
• Create an atmosphere of luck and celebrate guests’ wins.
• Greet guests with a warm, friendly verbal greeting and build relationships through daily interactions.
• Anticipate needs and provide fast, flawless service.
• Greet and escort guests to the hotel front desk in the absence of a Bell Person.
• Open doors and assist guests/visitors entering and leaving the property.
• Inform guests/visitors of property amenities, services, hours of operation, and local areas of interest.
• Identify and explain hotel features to guests/residents (e.g., valet process and parking rules).
• Assist guests in and out of vehicles, including loading/unloading luggage.
• Assist guests in locating and/or transporting packages.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Lay out safety signage in public areas and the Porte cochere during extreme weather, including mats inside the Cathedral and providing umbrellas on the front drive.
• Maintain awareness of undesirable persons on property premises.
• Inform 3rd party vendors and delivery drivers to enter through security.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Speak to team members and guests using clear and professional language.
• Develop and maintain positive working relationships with others.
• Check for satisfaction and effectively resolve service breakdowns.
• Promote Total Rewards programs and card membership.
• Provide a warm farewell and thank guests for visiting.
• Perform other reasonable job duties as requested by Management.
• Maintain a clean work area, including seating areas and front doors.

Requirements

• Previous experience in a Door Person or Bell Desk position is preferred.
• A minimum of one year of guest service experience in a role with direct customer contact, with the ability to provide courteous, friendly, and efficient service.
• Ability to lift heavy baggage up to 100 pounds.
• Excellent oral and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to work well with co-workers and function as part of a team.
• Must be available to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Ability to read, write, and speak in English.

Additional Requirements

• Ability to work and quickly maneuver inside and outside, sometimes in temperatures exceeding 105 degrees or as cold as 10 degrees.
• Must be able to run on all types of surfaces, as well as up and down stairs.
• Must be able to safely drive all types of passenger vehicles with automatic or manual transmissions.
• Must be able to respond to visual and aural cues.
• Able to work independently.
• Able to stoop, bend, kneel, crouch, and lift objects weighing up to 100 pounds.
• Able to push and/or pull heavy rolling loads exceeding 300 pounds.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership.

The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values – Together We Win, All In On Service, and Blaze the Trail – every day. Our mission is to “Create the Extraordinary.” Our vision is to “Create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars.”