Bell/Door Person (Hotel Front Service)

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. and growing fast. Our diverse portfolio of owned, managed, and franchised properties spans major cities, delivering quality, value, and amazing hospitality across 1,000+ properties in eight countries.

About the role

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous, and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.

Responsibilities

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag, and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances, or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Requirements

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ensure overall guest satisfaction.
• Previous hotel experience or retail customer service preferred.

Work Environment

• Must be able to work in a fast-paced environment.
• Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors, and guest rooms).
• Will be required to work outside to transport luggage to and from vehicles.

Physical Demands

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to push and pull carts weighing up to 250 lbs.
• Frequent bending, stooping, and kneeling.
• Ability to stand during entire shift.

Schedule

• Must be flexible to work variable days of the week, including weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Long hours (ten to twelve hour shifts) sometimes required.

Pay

The hourly compensation range is $19.21 - $25.62 per hour. Pay rate outlined follows contract requirements.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance