Door Person-Harrah's Tower, Hotel Guest Services (Caesars New Orleans)

About the role

The Door Person will be the first and last point of contact for guests, setting the tone for a memorable stay. This role is essential in creating a refined and inviting atmosphere that enhances the overall guest experience by providing warm, personalized assistance and maintaining the highest standards of hospitality and professionalism.

Responsibilities

• Maintains an upbeat and positive attitude, creating positive energy with gestures and sustaining enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests’ wins.
• Greets guests with a warm, friendly verbal greeting and builds relationships.
• Anticipates needs and provides fast, flawless service.
• Greets and escorts guests to the hotel front desk in the absence of a Bell Person.
• Opens doors and assists guests/visitors entering and leaving the property.
• Informs guests/visitors of property amenities, services, hours of operation, and local areas of interest.
• Identifies and explains hotel features to guests/residents (e.g., valet process and parking rules).
• Assists guests in and out of vehicles, including loading/unloading luggage.
• Assists guests in locating and/or transporting packages.
• Follows all company policies and procedures; reports accidents, injuries, and unsafe work conditions to the manager.
• Lays out safety signage in public areas and Porte cochère during extreme weather, including mats inside the Cathedral and providing umbrellas on the front drive.
• Maintains awareness of undesirable persons on property premises.
• Informs 3rd party vendors and delivery drivers to enter through security.
• Ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information.
• Speaks to team members and guests using clear and professional language.
• Develops and maintains positive working relationships with others.
• Checks for satisfaction and effectively resolves service breakdowns.
• Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Performs other reasonable job duties as requested by Management.
• Maintains a clean work area, including seating areas and front doors.

Requirements

• Previous experience in a Door Person or Bell Desk position is preferred.
• A minimum of one year of guest service experience in a position with direct customer contact, with the ability to provide courteous, friendly, and efficient service.
• Ability to lift heavy baggage up to 100 pounds.
• Excellent oral and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to work well with co-workers as part of a team.
• Must be available to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Ability to read, write, and speak in English.
• Must be able to work and quickly maneuver inside and outside, sometimes in extreme temperatures (105°F to 10°F).
• Must be able to run on all types of surfaces, as well as up and down stairs.
• Must be able to drive all types of passenger vehicles with automatic or manual transmissions safely.
• Must be able to respond to visual and aural cues.
• Able to work independently.
• Able to stoop, bend, kneel, crouch, and lift objects weighing up to 100 pounds.
• Able to push and/or pull heavy rolling loads exceeding 300 pounds.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values – Together We Win, All In On Service, and Blaze the Trail – every day. Our mission is to “Create the Extraordinary.” Our vision is to “Create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars.”