Donor Service Representative - Part Time

Summary

To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.

Responsibilities

• Greet donors in a pleasant and professional manner.
• Promote and represent Goodwill Keystone Area in a positive manner.
• Assist donors with donations, including unloading donations from vehicles.
• Issue donation receipts.
• Politely refuse items on the "thanks, but no thanks" list.
• Provide donation information and general Goodwill Keystone Area information to donors.
• Complete donor tracking paperwork accurately and submit in a timely manner.
• Assist the transportation department, including loading and unloading trucks, assisting in the collection and distribution of materials to and from trucks and processing areas, and removing trash and salvage from store and production areas.
• Steri-fab appropriate items following all safety precautions.
• Price hard goods as needed.
• Assist in maintaining a clean and orderly production and donor area as well as the outside donor area.
• Support, promote, and participate in organizational programs and special events.
• Contribute to the organization by supporting additional tasks and projects as needed.
• Promote an environment of workplace safety.
• Ensure that duties are performed in a safe manner and that safety requirements are adhered to.
• Wear proper footwear and gloves at all times, keep aisles free of clutter, follow all safety precautions, observe age requirements and techniques when operating material handling equipment, and report all safety hazards to the Production Manager in a timely manner.
• Communicate progress, problems, and concerns to the Production Manager.

Requirements

• Must be at least 18 years old (responsible for equipment operation).
• Ability to speak, hear, read, and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended periods.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift fork slots of trash dumpsters up to 25% of the shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
• Possession of a forklift license or the ability to become certified as a forklift operator (applies to powered industrial equipment operators only).