Donor Service Representative - Part Time

About the Role

To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.

Responsibilities

• Greets donors in a pleasant and professional manner.
• Promotes and represents Goodwill Keystone Area in a positive manner.
• Assists donors with donations, including unloading items from vehicles, issuing donation receipts, and politely refusing items on the "thanks, but no thanks" list.
• Provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Assists transportation department with loading and unloading trucks, collecting and distributing materials, and removing trash and salvage from store and production areas.
• Steri-fabs appropriate items following all safety precautions.
• Prices hard goods as needed.
• Assists in maintaining a clean and orderly production and donor area, including the outside donor area.
• Supports, promotes, and participates in organizational programs and special events.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety, ensuring duties are performed safely and safety requirements are adhered to.
• Wears proper footwear and gloves at all times, maintains clutter-free aisles, and follows all safety precautions when operating material handling equipment.
• Reports all safety hazards to the Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

Requirements

• Must be at least 18 years old (responsible for equipment operation).
• Ability to speak, hear, read, and write.
• Ability to speak English to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended periods.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule, including evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of the shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria (applies to powered industrial equipment operators only).
• Possession of a forklift license or the ability to become certified as a forklift operator (applies to powered industrial equipment operators only).