Donor Service Representative - Part Time

Duties and Responsibilities

• Greets donors in a pleasant and professional manner.
• Promotes and represents Goodwill Keystone Area in a positive manner.
• Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Affixes appropriate stickers to items and processes donations.
• Assists transportation department to include but not be limited to: loading and unloading trucks, assisting in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
• Sterilizes appropriate items following all safety precautions.
• Price hard goods as needed.
• Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
• Supports, promotes and participates in organizational programs and special events.
• Promotes an environment of workplace safety.
• Affirms that duties are performed in a safe manner and safety requirements are adhered to.
• Wears proper footwear and gloves at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

Qualifications

• Must be at least 18 years old (responsible for equipment operation).
• Ability to speak, hear, read and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Maintains a neat and positive appearance and demeanor.
• Ability to present good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.