Donor Service Representative - Full Time

Duties and Responsibilities

• Greets donors in a pleasant and professional manner.
• Promotes and represents Goodwill Keystone Area in a positive manner.
• Affords assistance to donors with donations; assists with unloading of donations from vehicles; issues donation receipts; politely declines items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Affords assistance to the transportation department, including loading and unloading trucks, assisting in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
• Sterilizes appropriate items following all safety precautions.
• Prices hard goods as needed.
• Affords assistance in maintaining a clean and orderly production and donor area as well as outside donor area.
• Supports, promotes, and participates in organizational programs and special events.
• Promotes an environment of workplace safety.
• Affords assurance that duties are performed in a safe manner and safety requirements are adhered to.
• Wears proper footwear and gloves at all times, maintains aisles free of clutter; etc., follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

Qualifications

• Must be at least 18 years old (responsible for equipment operation).

• Ability to speak, hear, read and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.

Skills/Abilities/Qualifications

• Ability to speak, hear, read and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.

Equal Opportunity Employer

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran. Goodwill Keystone Area is an Equal Opportunity Employer (EEO/Disabled/Veterans Employer).