Donor Service Representative - Part Time

Duties and Responsibilities

• Greets donors in a pleasant and professional manner.
• Promotes and represents Goodwill Keystone Area in a positive manner.
• Affords assistance to donors with donations; assists with unloading of donations from vehicles; issues donation receipts; politely declines items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Affords assistance to the transportation department including but not limited to: loading and unloading trucks, assisting in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
• Steri-fabs appropriate items following all safety precautions.
• Prices hard goods as needed.
• Maintains a clean and orderly production and donor area as well as outside donor area.
• Supports, promotes, and participates in organizational programs and special events.
• Promotes an environment of workplace safety.
• Affords assurance that duties are performed in a safe manner and safety requirements are adhered to.
• Wears proper footwear and gloves at all times, maintains aisles free of clutter; etc., follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

Qualifications

• Must be at least 18 years old (responsible for equipment operation).

• Ability to speak, hear, read and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.

Skills/Abilities/Qualifications

• Ability to speak, hear, read and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.

Note

• This applies to powered industrial equipment operators only.
• Possession of a forklift license or the ability to become certified as a forklift operator.
• Note: This applies to powered industrial equipment operators only.
• Note: This applies to powered industrial equipment operator only.
• Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment.
• We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.
• Goodwill Keystone Area is an Equal Opportunity Employer (EEO/Disabled/Veterans Employer)