Donor Service Representative - Part Time

Summary

To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.

Responsibilities

• Greets donors in a pleasant and professional manner; promotes and represents Goodwill Keystone Area in a positive manner
• Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors
• Completes donor tracking paperwork accurately and submits in a timely manner
• Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas
• Steri-fabs appropriate items following all safety precautions
• Prices hard goods as needed
• Assists in maintaining a clean and orderly production and donor area as well as outside donor area
• Supports, promotes and participates in organizational programs and special events
• Promotes an environment of workplace safety; assures that duties are performed in a safe manner and safety requirements are adhered to; proper footwear and gloves worn at all times, aisles maintained free of clutter; follows all safety precautions, age requirements, and techniques when operating material handling equipment; reports all safety hazards to Production Manager in a timely manner
• Communicates progress, problems, and concerns to the Production Manager

Qualifications

• Must be at least 18 years old (responsible for equipment operation)

Skills & Abilities

• Ability to speak, hear, read and write; ability to speak English in order to interact with donors and customers satisfactorily
• Must present a neat and positive appearance and demeanor
• Must possess good customer service skills
• Must be able to stand for extended period
• Must be able to lift up to 50 pounds frequently
• Must be able to work a flexible schedule to include evenings and weekends

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift
• Ability to stand continuously for more than 75% of the shift
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria (applies to powered industrial equipment operators only)
• Possession of a forklift license or the ability to become certified as a forklift operator (applies to powered industrial equipment operators only)