Donor Service Representative - Full Time

Duties and Responsibilities

• Greets donors in a pleasant and professional manner.
• Promotes and represents Goodwill Keystone Area in a positive manner.
• Affords assistance to donors with donations; assists with unloading of donations from vehicles; issues donation receipts; politely declines items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Affords assistance to the transportation department, including loading and unloading trucks, assisting in the collection and distribution of materials to and from trucks and processing areas, and removing trash and salvage from store and production areas.
• Sterilizes appropriate items following all safety precautions.
• Prices hard goods as needed.
• Maintains a clean and orderly production and donor area as well as the outside donor area.
• Supports, promotes, and participates in organizational programs and special events.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety.
• Ensures that duties are performed in a safe manner and safety requirements are adhered to.
• Wears proper footwear and gloves at all times, maintains aisles free of clutter; etc., follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

Qualifications

• Must be at least 18 years old (responsible for equipment operation).
• Ability to speak, hear, read, and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended periods.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.