Donor Service Representative - Full Time

Duties and Responsibilities

• Greets donors in a pleasant and professional manner.
• Promotes and represents Goodwill Keystone Area in a positive manner.
• Affords assistance to donors with donations; assists with unloading of donations from vehicles; issues donation receipts; politely declines items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Affords assistance to the transportation department, including but not limited to: loading and unloading trucks, assisting in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
• Steri-fabs appropriate items following all safety precautions.
• Prices hard goods as needed.
• Affords assistance in maintaining a clean and orderly production and donor area as well as outside donor area.
• Supports, promotes, and participates in organizational programs and special events.
• Promotes an environment of workplace safety.
• Affords assurance that duties are performed in a safe manner and safety requirements are adhered to.
• Wears proper footwear and gloves at all times, maintains aisles free of clutter; etc., follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

  Qualifications

  • Must be at least 18 years old (responsible for equipment operation).
  • Ability to speak, hear, read and write.
  • Ability to speak English in order to interact with donors and customers satisfactorily.
  • Must present a neat and positive appearance and demeanor.
  • Must possess good customer service skills.
  • Must be able to stand for extended period.
  • Must be able to lift up to 50 pounds frequently.
  • Must be able to work a flexible schedule to include evenings and weekends.