Donor Center Technician 1

Job Summary

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance. This Is What You’ll Do

Ensure Compliance

• Comply with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Maintain production standards and facility compliance

Customer Service and Donor Experience

• Maintain high levels of customer service, donor confidentiality, and a positive donor experience

Donor Assessments and Monitoring

• Maintain donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required

Equipment Operation and Maintenance

• Set up, prepare, and operate automated plasmapheresis equipment
• Respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion
• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills

Quality Control and Record Keeping

• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions
• Maintain complete and accurate recordkeeping in compliance with company SOPs

Product Safety and Quality Oversight

• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events
• Troubleshoot machine issues and perform routine quality control checks on equipment

Other Duties

• Perform other duties as assigned

This Is What It Takes

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment)
• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop, or kneel
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual
• Ability to use a computer and other office equipment
• Ability to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane and vehicle (if applicable)

Do Satisfying Work. Earn Real Rewards And Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel. Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Flexible spending account (FSA)
Tuition Reimbursement
Employee assistance program (EAP)
Wellness program
401k retirement plan
Paid time off
Company paid holidays
Personal time
Click Donor Center Technician I | Octapharma for full job description.