Donor Center Technician 1

About the role

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance. Specific duties include ensuring compliance with regulations, maintaining customer service, performing eligibility assessments, setting up and operating plasmapheresis equipment, collecting and processing plasma, monitoring equipment, and providing oversight of product safety.

Responsibilities

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Maintain high levels of customer service, donor confidentiality, and a positive donor experience
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions
• Maintain complete and accurate recordkeeping in compliance with company SOPs
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events
• Troubleshoot machine issues and perform routine quality control checks on equipment
• Perform other duties as assigned

Requirements

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills
• Ability to speak, read, write (legibly and accurately), and understand English
• Bilingual in Spanish preferred (location specific)
• Strong customer service, organizational, and communication skills
• Ability to read, follow, and interpret regulations, instructions, and manuals
• Ability to understand verbal instructions
• Ability to read numbers on screening equipment and perform basic mathematical calculations

Qualifications

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment)
• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop, or kneel
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual
• Ability to use a computer and other office equipment
• Ability to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane and vehicle (if applicable)

Skills

• Customer service
• Organizational skills
• Communication skills
• Mathematical calculations
• Equipment operation
• Recordkeeping
• Quality control
• Machine troubleshooting

Benefits

• Health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage
• Company-provided basic life insurance and Short- and Long-Term Disability
• The option to participate in Octapharma Plasma's 401(k) Savings Plan
• 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company

Pay

The expected base pay for this position at hiring is $16.27-$21.70-27.12. Please note this wage range reflects what Octapharma Plasma expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Schedule

Day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.