Donor Center Technician 1

About the role

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance. Specific duties include ensuring compliance with regulations, maintaining customer service, performing eligibility assessments, operating automated equipment, collecting and processing plasma, and providing oversight of product safety.

Responsibilities

• Maintain compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP).
• Maintain high levels of customer service, donor confidentiality, and a positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate recordkeeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Qualifications

• High school diploma or equivalent.
• Experience in a related field preferred.
• Knowledge of relevant laws and regulations.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills.

Skills

• Compliance with regulatory requirements.
• Customer service and donor confidentiality.
• Equipment operation and troubleshooting.
• Plasma collection and processing.
• Recordkeeping and quality control.
• Physical demands (ability to move, lift, etc.).

Benefits

• Health care benefits, including medical, dental, and vision insurance.
• Health savings account (HSA) and flexible spending account (FSA).
• Tuition reimbursement.
• Employee assistance program (EAP).
• Wellness program.
• 401(k) retirement plan.
• Paid time off and holidays.

Pay

The expected base pay for this position at hiring is $16.27-$21.70-27.12. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Schedule

Day and evening hours, weekends, holidays, and extended shifts on a frequent basis.