Donor Center Technician 1

Job Summary

Responsibilities

Requirements

Qualifications

Skills

Benefits

Pay

Schedule

• Maintains compliance with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP).
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of work area to ensure a clean and professional environment.
• Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
• Maintains Donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Troubleshoots machine alarms/alerts and performs QCs routinely (defined as daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs donor vitals evaluation per Standard Operations Procedure.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Registers applicant donors per Standard Operating Procedures.
• Set-up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
• Disconnects donor after plasmapheresis process is completed.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
• Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable.
• Performs other job-related tasks, as assigned.

Qualifications

• A high school diploma or equivalent (GED) is required.
• Three (3) months’ experience in clerical or customer service position is preferred.
• Specific certification or licensing based on State requirements may be necessary.
• Basic computer knowledge and skills are required.
• Ability to speak, read, write (legibly and accurately), and understand English is required.
• Bilingual in Spanish is preferred (location specific).

Skills

• High level of customer service skills.
• Strong organizational skills.
• Ability to read, follow, and interpret regulations, instructions and manuals.
• Ability to understand verbal instruction.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.
• Effective communication skills.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality are required.

Benefits

• Formal training.
• Outstanding plans for medical, dental, and vision insurance.
• Health savings account (HSA).
• Flexible spending account (FSA).
• Tuition Reimbursement.
• Employee assistance program (EAP).
• Wellness program.
• 401k retirement plan.
• Paid time off.
• Company paid holidays.
• Personal time.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.