Donor Center Technician 1

Job Summary

This role involves determining donor eligibility, plasma collection, and product processing while adhering to all relevant regulations.

What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Maintain high levels of customer service, donor confidentiality, and positive donor experience
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions
• Maintain complete and accurate recordkeeping in compliance with company SOPs
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events
• Troubleshoot machine issues and perform routine quality control checks on equipment
• Perform other duties as assigned

Minimum Requirements

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills
• Ability to speak, read, write (legibly and accurately), and understand English
• Bilingual in Spanish preferred (location specific)
• Strong customer service, organizational, and communication skills
• Ability to read, follow, and interpret regulations, instructions, and manuals
• Ability to understand verbal instructions
• Ability to read numbers on screening equipment and perform basic mathematical calculations

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment)
• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop, or kneel
• Occupational exposure to blood-borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual
• Ability to use a computer and other office equipment
• Ability to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane and vehicle (if applicable)