Donor Center Technician 1

Job Summary

This role involves determining donor eligibility, plasma collection, and product processing while adhering to regulations.

What You’ll Do

• Ensure compliance with all relevant regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Maintain high levels of customer service, donor confidentiality, and positive donor experience
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance and safe disposal of biohazardous waste
• Monitor and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration
• Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alerts and disconnect donors upon procedure completion
• Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments
• Maintain quality control on donor center equipment according to SOPs and manufacturer instructions
• Maintain complete and accurate recordkeeping in compliance with company SOPs
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events
• Troubleshoot machine issues and perform routine quality control checks on equipment
• Perform other duties as assigned

Minimum Requirements

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills
• Ability to speak, read, write (legibly and accurately), and understand English
• Bilingual in Spanish preferred (location specific)
• Strong customer service, organizational, and communication skills
• Ability to read, follow, and interpret regulations, instructions, and manuals
• Ability to understand verbal instructions
• Ability to read numbers on screening equipment and perform basic mathematical calculations

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment)
• Sit or stand for extended periods
• Tug, lift, and pull up to thirty-five (35) pounds
• Bend, stoop, or kneel
• Occupational exposure to blood-borne pathogens
• View video display terminal less than 18” away from face for extended periods of time
• Work in an environment with a temperature of -40C or colder according to Standard Operating Procedures
• Perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Use assistive devices if needed for mobility or communication
• Work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual
• Use a computer and other office equipment
• Communicate effectively, both verbally and in writing
• Focus and concentrate on tasks for extended periods
• Navigate the office environment safely, including stairs and elevators (if applicable)
• Travel up to 20% via airplane and vehicle (if applicable)