Donor Caller

Benefits

Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Tuition assistance
Vision insurance

About the role

This position will be responsible for:
Contacting blood donors by telephone to encourage and schedule additional blood donations, inform donors about new blood related medical issues, and respond to questions.
Directly communicating with blood donors to extend our appreciation to new donors, thank donors that reach special milestones, and resolve any basic concerns presented by volunteer blood donors.

Responsibilities

• Serve as a resource to staff and donors for routine questions regarding donor eligibility.
• Contact current volunteer blood donors to meet current blood needs.
• Maintain familiarity with donor requirements and upcoming blood drives.
• Stay informed and updated on changing blood regulations.
• Utilize resources available to answer internal and external customer inquiries.
• Maintain a customer service driven approach dedicated to achieving draw goals through donor calling, appointment setting and follow up communication.
• Exhibits support of BBA values, quality objectives, and customer service standards at all times.
• Maintain positive image of BBA throughout the community with positive, professional and courteous telephonic communication.
• Display professional courtesy during each interaction with internal and external customers.
• Compile information for internal/external complaints and route appropriately.
• Contribute to quality control by verifying filing system of donor records is complete and accurate.
• Must make a minimum of 25 calls per hour.

Qualifications

• Excellent written and verbal communication skills.
• Exceptional organizational skills and ability to prioritize work.
• Ability to work independently and adapt to fluctuating workloads.
• Must be able to interface effectively and harmoniously with employees in all departments.
• Must represent the Blood Bank of Alaska in a professional manner at all times.
• Must be computer literate; proficient in Word and database software.
• Ability to work with others to achieve departmental and organization goals and objectives.
• Ability to utilize abilities and talents effectively.
• Retains subject matter expertise in field or profession.