Telephone Service Rep

First point of contact for callers at MedStar Franklin Square Medical Center, providing general information and transferring calls as needed. The department operates 24/7, and the ideal candidate will have open availability to fill in as needed.

Schedule

• 11:00 PM – 7:30 AM every Saturday and Sunday
• Flexible availability to work 3 additional nights during the week

Responsibilities

• Create and revise the on-call schedule for various departments and communicate coverage to callers
• Maintain accurate logs and records, including long-distance calls, in accordance with hospital or department procedures
• Track physician and professional coverage, including sign-in/out lists
• Provide answering services for designated physicians and departments, following paging procedures for doctors and residents
• Maintain the hospital-wide phone directory, including emergency and pager numbers, while adhering to confidentiality policies
• Print replacement ID badges for associates
• Assist during emergency situations, notifying proper authorities and maintaining communication during crises (e.g., CODES, fires, elevator issues, phone outages)
• Provide general hospital information and directions to callers; process and direct calls using the Intellidesk system
• Record and report telephone issues or visitor/patient concerns to the proper authority
• Send emergency conference, visiting hours, and information desk closing pages via intercom and beeper
• Track house staff sign-in/out times, coverage during absences, and pager assignments
• Place wake-up calls to doctors and maintain sign-out sheets
• Create and update monthly on-call schedules for doctors in accordance with department standards
• Maintain records and schedules of doctors and personnel on duty each evening and for the month

Requirements

• High School Diploma or GED (required)
• 3 months of switchboard and receptionist experience (required)
• Knowledge of medical terminology (preferred)

Skills

• Excellent customer service skills
• Typing and computer proficiency
• Ability to work independently
• Strong verbal and written communication skills

Pay

USD $18.40 - USD $29.74 per hour