Usher (On Call) (37567)

About the role

Takes tickets, directs and seats guests for concerts and events at The Show.

Responsibilities

• Welcoming guests in a polite and friendly manner
• Assists with ticket taking duties including ticket scanning and drink transfer
• Checking tickets and directing guests to their seats
• Informing guests about the location of the restrooms, refreshments, and exits
• Tending to guests' comfort and assisting them with any questions or problems
• Assisting patrons with disabilities or other impairments, as needed
• Monitoring the guests' activity to ensure the safety of the event
• Enforcing event rules and relevant health and safety regulations
• Ensuring that the lobby and facilities are neat and organized
• Following all emergency protocols and guiding audience members to the exits in an orderly manner
• Must possess and maintain a thorough knowledge of the Agua Caliente Casino Resort Spa special events, promotions, and advertising campaigns
• Provide excellent guest service
• Must comply with all applicable ACCRS and SRC System of Internal Controls Standard Operating Procedures and all Tribal Regulations

Supervisory responsibilities

None

Access & security

• Access to sensitive areas and information per the ACGC Access Matrix
• Signatory ability: None

Qualifications

• High school diploma or G.E.D.
• Some demonstrated customer service experience and/or training or combination of education and experience
• Computer literate with good oral and written English communication skills
• Multi-lingual desirable with good phone etiquette

Working conditions & physical demands

• Ability to stand, move and work throughout the office area and properties, including walking up to 1½ miles, climbing stairs, and sitting or standing at a desk/work station for the duration of the shift
• May be subjected to a smoke-filled environment
• Ability to work well in a group and be proactive about the needs of guests
• Able to work various shifts, weekends, possibly holidays and late nights
• Reliability and promptness in arriving for scheduled shifts
• Typically housed in a live concert venue environment; noise level usually moderate but escalates inside the concert venue
• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis
• Sufficient dexterity of hand to use office equipment including computer keyboard, calculator, general office equipment, and multi-line telephone