Domestic Violence Program Manager

About the role

The Partnership for Families, Children and Adults is a Tennessee Drug-Free Workplace. The Partnership for Families, Children and Adults is committed to recruiting, hiring, retaining, and promoting all employees and applicants without regard to race, color, national origin, ethnicity, sex, gender or gender identity, sexual orientation, age, visible or invisible disability, veteran status, religion, or beliefs, genetic or health information, marital or familial status, or any other legally protected class.

Responsibilities

• Adheres to all agency and program policies and procedures and works within the context of the agency.
• Demonstrates cultural competence with ability to work with diverse populations within the community and with agency staff members.
• Provides direction, team management, and planning functions related to Domestic Violence programs.
• Oversees the domestic violence services provided by the Family Justice Center DV Liaison at the Family justice Center (FJC).
• Collaborates with other agency programs to ensure seamless services to survivors.
• Analyzes the needs of program participants continuously through focus groups and client surveys to determine the efficacy of the DV Program and ensure the program meets their objectives and goals.
• Ensures access to services and resources with emphasis on promoting quality of care and cost-effective outcomes.
• Completes internal and external monthly and quarterly reports related to shelter, community outreach, housing and employment, and court advocacy, such as OCJP, ESG, HUD, Census, etc.
• Develops a full understanding of client database system and can train staff and interns on system.
• Collaborates with the Shelter Operations Manager to ensure the shelter facilities’ needs are met and that supplies are available for clients and staff.
• Conducts routine maintenance/safety checks; collaborate on shelter house meetings; and coordinates shelter resident activities.
• Discusses upcoming projects and programmatic needs with the Community Engagement Manager for the recruitment of volunteers/interns and to identify opportunities for donor involvement.
• Processes all client complaints initially, utilizing conflict resolution, and trains DV staff utilizing the same model.
• Continually monitors, assesses, and revise DV policies and procedures based on compliance with funders.
• Maintains compliance related to OCJP shelter standards, Administrative Manual, COA, and agency policies and procedures.
• Collaborates and networks with other agencies to best assess community resources and enhance awareness and appreciation of the service population and their needs.
• Assures confidentiality of information related to clients, personnel, and other information of a confidential nature.
• Participates in on-call system providing back up to VSS staff, including Program Managers, Assistant Director, and Director as needed.
• Attends relevant management meetings as requested/appropriate.
• Performs other duties related to this position as determined necessary.
• Coordinates with the Family Justice Center on the High-Risk Intervention Team and the Lethality Assessment Program with Law Enforcement.

Requirements

• Master’s degree in Social Work or a related field preferred.
• Bachelor's degree required.
• Three (3) to five (5) years of combined relevant experience in social services field required.
• Three (3) years of Supervisory role and/or responsible administrative role experience required.
• Bilingual (English/Spanish) preferred, but not required.
• Valid driver’s license with good driving record and an insured vehicle available.
• Ability to participate in an On-Call rotation.
• Good writing skills, oral communication, and the ability to empathize and build rapport with clients and their families.
• Strong project management, teamwork, facilitation, problem solving, decision making, volunteer management, program planning, evaluation, and report preparation skills.
• Able to organize own time and effort while prioritizing multiple tasks according to immediacy and urgency and work effectively to meet deadlines.
• Able to work effectively as a team member and with people of various backgrounds.
• Able to evaluate staff performance and ensure professional competence of staff.
• Able to work flexible hours.
• Possess a broad awareness of community resources relevant to clients’ needs.
• Knowledge and experience working with survivors of domestic violence and sexual assault strongly preferred.
• Possess a broad understanding of staff roles and responsibilities and ensures Team Leads provide direct supervision of assigned staff.
• Possesses a thorough understanding of grants related to DV services and compliance with budget, reporting, and contract requirements.

Qualifications

• Master’s degree in Social Work or a related field preferred.
• Bachelor's degree required.
• Three (3) to five (5) years of combined relevant experience in social services field required.
• Three (3) years of Supervisory role and/or responsible administrative role experience required.
• Bilingual (English/Spanish) preferred, but not required.
• Valid driver’s license with good driving record and an insured vehicle available.
• Ability to participate in an On-Call rotation.
• Good writing skills, oral communication, and the ability to empathize and build rapport with clients and their families.
• Strong project management, teamwork, facilitation, problem solving, decision making, volunteer management, program planning, evaluation, and report preparation skills.
• Able to organize own time and effort while prioritizing multiple tasks according to immediacy and urgency and work effectively to meet deadlines.
• Able to work effectively as a team member and with people of various backgrounds.
• Able to evaluate staff performance and ensure professional competence of staff.
• Able to work flexible hours.
• Possess a broad awareness of community resources relevant to clients’ needs.
• Knowledge and experience working with survivors of domestic violence and sexual assault strongly preferred.
• Possess a broad understanding of staff roles and responsibilities and ensures Team Leads provide direct supervision of assigned staff.
• Possesses a thorough understanding of grants related to DV services and compliance with budget, reporting, and contract requirements.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities and deadlines.
• Experience with trauma-informed care and evidence-based models.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong interpersonal and problem-solving skills.
• Knowledge of domestic violence and sexual assault issues.
• Ability to handle sensitive and confidential information.

Benefits

• 403(b) Retirement plan with matching contributions.
• Dental insurance.
• Employee assistance program.
• Flexible schedule.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Mileage reimbursement.
• Paid time off.
• Parental leave.
• Vision insurance.

Pay

Compensation is commensurate with experience.

Schedule

Day shift Monday to Friday.

Application

To apply for this position, please click the "Apply" button above.