DOL TAP Senior Employment Navigator - Hunter Army Airfield, GA

Join our team to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) offered worldwide. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

About the role

The DOL VETS TAP program needs skilled and compassionate Senior Employment Navigators to assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators assess transitioning Servicemembers and/or spouses’ acquired skills via provided tools/software, assist with career exploration, and translate military experience into terms desired by future employers. The Senior Employment Navigator supports program utilization through proactive marketing and outreach efforts, including presentations, informational tabling, networking activities, and relationship development. This role supports the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager.

This is an in-office, client-facing position with set office hours.

Responsibilities

• Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans.
• Provide job search guidance, career advice, and ensure access to available employment-related resources.
• Assist with job matching of vacancy postings to the Servicemember’s skills and work requirements.
• Provide labor market information, identify companies and industries in specific areas, capture required skills and experience, and offer advice on job applications.
• Assist clients in identifying necessary credentials and developing a path to fill qualification gaps through credentialing.
• Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers.
• Provide partnership overview services and connect transitioning Servicemembers and/or spouses to DOL-approved government and non-government partners, as well as American Job Centers/State Workforce Agencies.
• Possess extensive knowledge of current labor market information.
• Provide resume and cover letter advice.
• Provide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and guide clients through research tools for apprenticeship opportunities.
• Assist with training and mentoring Employment Navigators and demonstrate sound organizational and leadership skills for site management support.
• Promote services using approved messages and materials to enhance program awareness and conduct ongoing marketing and outreach to potential clients.

Requirements

• A High School Diploma and 5 years of military Transition Assistance Program (TAP) experience, or a Bachelor’s degree and 3 years of employment or career counseling experience.
• Knowledge of the civilian workplace, translating military skills/language, assessing the job market, and researching/interpreting job requirements.
• Proficiency in Microsoft Suite applications and virtual meeting platforms.
• Ability to work well with the Military community.
• High level of coordination, along with excellent written and verbal communication skills.
• Experience speaking in front of groups and engaging audiences.
• Ability to travel up to 10%.

Military Veterans and Spouses are encouraged to apply.

Benefits

Serco offers a comprehensive benefits package for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance.
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract.
• 401(k) plan with employer matching funds.
• Tuition reimbursement program.
• Life insurance and disability coverage.
• Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, and parental leave benefits.
• Employee Assistance Plan.

For more details, visit Serco’s benefits page.

Pay

The salary range for this position is provided at the top of the posting and varies based on factors such as scope of the role, relevant experience, job-related knowledge, education, training, key skills, and geographic market considerations. Eligible positions may also include annual bonuses or long-term incentive opportunities. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents.