Dock Master

Responsibilities

• Ensure highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
• Aids customers in making payment to fully automated revenue control equipment.
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
• Leads programs to improve client and customer satisfaction.
• Assists in the management of the day-to-day activities of the assigned location.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to work special shift requirements, if any, depending on a location's hiring needs.
• The ability to work 2nd shift, 3rd shift, and/or weekends may be required.
• A valid state-issued driver’s license with a current address and acceptable driving record.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to make change.
• Read, write, and interpret the English language.
• Effective presentation of information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization.
• Apply common sense understanding to carry out detailed but standard written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.
• Adaptability to changes in the work environment.
• Sound and accurate judgment.
• Proactive with strong personal drive and proven customer service skills.
• Willingness to work a flexible schedule.