DMV Customer Service Generalist - Vansant 00676

About the Role

Join the Virginia DMV Team as a Customer Service Generalist at the Vansant Customer Service Center. This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments
• Proven ability to deliver exceptional customer service and resolve inquiries promptly
• Attention to detail for accurate processing and verification of transactions
• Problem-solving skills for resolving customer issues in fast-paced environments
• Proficiency in using Microsoft Office applications (e.g., Word, Excel) and computer literacy
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling
• Understanding of public sector operations, including government processes, regulations, and customer service protocols
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues
• Demonstrated administrative experience, including document processing, data entry, and record maintenance
• Instructor Certification: Must be at least 21 years of age and maintain an instructor certification for administering road tests

Benefits

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

Pay

Starting at $41,000. Prior relevant experience at DMV may increase the salary up to $43,000.

Schedule

Full-time (Salaried)