DMV Customer Service Generalist - Chesapeake 01674

Starting salary range: $41,000 – $43,000 (prior relevant DMV experience may increase starting salary).

About the role

Join the Virginia DMV Team as a Customer Service Generalist at the Chesapeake Customer Service Center. This is an opportunity to make a meaningful impact by helping Virginians access essential services every day in a supportive, training-focused environment that values trust, respect, and teamwork.

Responsibilities

• Communicate DMV policies, procedures, and regulations effectively.
• Issue identification cards and process customer applications.
• Administer vision screenings, knowledge exams, and in-car road tests.
• Handle vehicle registration, titling, and tax/fee collection services.
• Manage cash and credit card transactions with accuracy and professionalism.

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Must be 21 years of age and maintain instructor certification for administering road tests.
• Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday – Saturday with varied hours.

Preferred Experience

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Bilingual candidates are encouraged to apply.

Benefits

• Competitive salary.
• Excellent health and retirement benefits.
• Twelve paid holidays per year.
• Paid annual, sick, and family/personal leave.
• Deferred compensation plans.
• Professional development and career growth opportunities.

Additional Requirements

• Must consent to a criminal background check, fingerprint-based criminal history check, driver record check, and background investigation.
• As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.