DMOC L2 Engineer

What You'll Do

• Work in a role with proficiency in one or more of the following key areas: server, database, middleware, Active Directory, and M365 operations.
• Help manage and support the organization's IT infrastructure.
• Identify development and support needs, take on design responsibilities supporting project tasks, and facilitate dialogue across IT Operations staff.
• Support production infrastructure stability through incident triage, fulfillment execution, service request handling, network readiness, documentation, and repeatable operational improvement.
• Take assignments that can be worked on individually without supervision and manage work effort from concept to completion.
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.
• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners.
• Layout reference architecture and visual diagrams that capture work.
• Ensure compliance with IT policies, procedures, and industry standards, including reviewing and refining IT control enhancements.
• Manage ServiceNow queues and ensure timely resolution of incidents, service requests, and operational work.
• Perform daily health checks and infrastructure readiness validations across on-premises and cloud network infrastructure.
• Maintain, support, and troubleshoot enterprise infrastructure technologies.
• Remediate technical and security-related incidents and service issues while maintaining accurate ServiceNow work notes, ownership updates, resolution details, and closure information.
• Perform infrastructure maintenance activities, patching, and vulnerability remediation following established change management processes.
• Provide technical triage and troubleshooting support during major incidents, outages, service disruptions, and high-impact operational events.
• Create and maintain operational procedures, knowledge articles, and runbooks.
• Mentor and support ITOC L1 Staff in their responsibilities.
• Partner with automation and observability teams to identify and implement automation opportunities for repeatable operational processes.
• Work and communicate effectively in a dynamic team environment.

What You'll Need

• 5+ years of related experience in IT App Support, IT Development, IT Networking, or similar field.
• Bachelor's degree in related field required.
• Intermediate to advanced knowledge of general Financial Services or Banking preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience supporting production operations through break/fix engineering, incident triage, root cause analysis, service restoration, and coordination across infrastructure, engineering, and application support teams.
• Intermediate to advanced ability to understand operational impact of production issues and align break/fix priorities with service stability, customer impact, risk reduction, and business continuity.
• Strong troubleshooting and support experience across one or more of the following key areas: server, database, middleware, Active Directory, and M365 technologies.
• Working knowledge of ITIL practices including incident, request, change, problem, and knowledge management.
• Advanced speaking and writing communication skills.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career