Division Director- Emergency Medicine

Key responsibilities

• Revenue Integrity & Professional Billing
• Accountable for ED professional billing operations and charge capture.
• Oversees Epic charging workflows and manages the coding-vendor relationship.
• Develops dashboards and reports in Epic and 3M 360 to audit professional visit and procedure volume.
• Recommends provider-documentation improvements to strengthen coding accuracy and revenue integrity.
• Ensures billing compliance in collaboration with the coding vendor, CHPA compliance auditor, BCH Compliance, and ED Facility leadership.
• Clinical Operations & Administrative Infrastructure
• Oversees administrative support for physician scheduling, clinical-commitment monitoring, and operational forecasting.
• Directs the infrastructure supporting the ED clinician schedule across approximately 80 attendings, 19 fellows, 22 APPs, and ~230 rotating residents.
• Leads operational-efficiency and process-improvement initiatives.
• Oversees the division’s clinical-operations analytics and reporting infrastructure.
• PARTNERS WITH THE CLINICAL CHIEF ON DEVELOPMENT AND ONGOING MANAGEMENT OF THE APP PROGRAM.
• Community Network Hospital Relationships
• Manages administrative relationships supporting 5 Community programs.
• Oversees credentialing, onboarding, and reappointments across BCH and community-hospital sites.
• Negotiates annual financial agreements related to network activities and collaborates on network initiatives and process improvement.
• SERVES ON THE COMMUNITY HOSPITAL NETWORK OVERSIGHT COMMITTEE.
• Administration, Finance & Staff
• SUPERVISES DIVISION ADMINISTRATIVE AND RESEARCH STAFF, INCLUDING HIRING, TRAINING, WORK ORGANIZATION, PERFORMANCE MANAGEMENT, AND MERIT DETERMINATIONS.
• OVERSEES FACULTY AND FELLOW APPOINTMENT PROCESSING IN COMPLIANCE WITH BCH AND HARVARD MEDICAL SCHOOL REQUIREMENTS.
• DEVELOPS AND MONITORS RESEARCH, TRAINING-GRANT, FOUNDATION, AND GENERAL-FUND BUDGETS IN COLLABORATION WITH DIVISION LEADERSHIP.
• ESTABLISHES RECONCILIATION AND FINANCIAL-MONITORING PROCEDURES AND AUTHORIZES EXPENDITURES FOR FUNDS UNDER DEPARTMENTAL CONTROL.
• SUPPORTS GRANT SUBMISSIONS AND ENSURES COMPLIANCE WITH INSTITUTIONAL AND SPONSOR POLICIES.
• SERVES AS A LIASON TO HOSPITAL DEPARTMENTS, FACULTY, STAFF, EXTERNAL ORGANIZATIONS, AND REGULATORY AGENCIES; PARTNERS WITH DIVISION LEADERSHIP ON STRATEGIC PLANNING.

Minimum qualifications

• Education:
• Bachelor’s degree in business administration or related field required. Master’s degree preferred.
• Experience:
• 8+ years of progressively responsible experience in academic clinical and research operations, including professional fee billing/revenue integrity and clinical operations management.
• Demonstrated ability to manage complex operational, financial, personnel, and information-system issues.
• Working knowledge of Epic charging workflows, coding/compliance, and operational analytics strongly preferred.
• Proven leadership, negotiation, and conflict-resolution skills across complex cross-functional environments.