District Office Coordinator

Job Duties

• Greets and establishes rapport with guests, current and prospective residents.
• Fields community comments, suggestions and complaints to the District Manager (Essential)
• Performs general administrative functions such as answering phones, typing, copying, faxing, filing, and other duties as assigned (Essential)
• Collections deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite; records in the proper accounts and issues receipts (Essential)
• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual (Essential)
• Affords assistance to prospective residents by checking the status of inventory; reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in proper accounts
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. Reviews and codes invoices and statements for approval
• Schedules clubhouse rentals and processes rental fees
• Ensures office supplies are sufficiently stocked and prepares supply orders as necessary
• Makes collection calls for site rental payments as directed; submits bad debt files to collections
• Processes resident move-ins and move-outs in accordance with the Operations Manual
• Affords assistance with planning and coordinating resident relations events and activities within the communities
• Affords assistance with the preparation of marketing materials including brochures and flyers that pertain to homes for sale (new, pre-owned, and brokered homes), community events, and other community-related information as directed
• Refers all sales prospects to District Manager and enters prospect information into Yardi in a timely manner
• Forwards customer service requests to the District Manager in a timely fashion
• Completes new move-in incentive requests for non-Sun Homes home deals
• Coordinates with the Underwriting department to obtain approvals on prospective resident applicants; tracks all approvals and denials
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed
• Other duties as assigned

  Requirements

  • High School Diploma or GED (Required)
  • 2 years in administrative experience (Required)
  • 6 months in property management office experience (Preferred)
  • 6 months in previous NetSuite experience (Preferred)
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Good problem-solving skills
  • Professional appearance
  • Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
  • Must have a valid driver's license

  Benefits

  • Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental and Vision Plans
  • On-Site Fitness Center
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life, Accidental Death & Dismemberment Insurance and Dependent Life
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
  • $16 per hour