District Manager - Texas North, Outlet

About the role

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. The District Manager will lead and drive all aspects of the outlet business for the district including customer service, clienteling sales, team development and operations, ensuring the modern luxury store experience is consistent across locations and partnering with the buying team to provide insights on customers and competition.

Responsibilities

• Develops store management team within district to deliver outstanding customer experiences in all stores
• Manages with integrity, honesty, fairness, and knowledge, promoting the culture, values, and vision of Coach
• Plans, identifies, communicates, and delegates key responsibilities and practices to store management team to ensure smooth flow of operations within district
• Reviews store environments and key business indicators within district to identify problems, concerns, and opportunities for improvement, and provides coaching to store management team to take action and achieve operational goals
• Ensure the highest level of customer service is being provided in area stores
• Work with Multi-Managers / Store Managers to achieve and exceed sales goals
• Recognize and motivate best sellers and superb customer service, while serving as a role model for both
• Interview, screen, hire, coach, and counsel Multi-Managers / Store Managers (and Associate Managers, if appropriate) in accordance with Coach policies
• Delegate duties and responsibilities to foster a sense of ownership among Multi-Managers / Store Managers, and to increase efficiency of store operations
• Ensure consistent management, operational practices and customer service in all stores in area
• Implement Coach training programs; hold regular staff meetings, and initiate on-the-job training; supervise and train management team to develop their managerial skills
• Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction
• Work in partnership with store management and retail merchandising, planning, and allocation
• Stay current on product range and educate staff on competitors’ product offerings
• Oversee maintenance of accurate inventory records
• Funnel product improvement ideas and feedback to corporate
• Cover 10 Coach Outlet stores and be based in either San Antonio or Dallas Fort‑Worth
• Responsible for stores in Detroit, Ohio, Indiana, and Pittsburgh

Requirements

• 10+ years prior experience in an upscale retail environment, including 2‑4 years as a multi‑store manager; or previous Coach management experience as a multi‑store manager preferred
• Must demonstrate the ability to effectively communicate important issues related to Market to Coach Sr. Management, and partner on solutions
• Pro‑active problem solver – ability to assess an issue and develop action steps for resolution
• Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole

Skills

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships;