District Manager, Mission Critical Services

About the Role

District Manager, Mission Critical Services – responsible for overall operational performance, customer satisfaction, workforce management, and financial execution of assigned Mission Critical Operations & Maintenance (O&M) accounts and facilities. Leads day‑to‑day delivery of preventive and corrective maintenance, emergency response, facility operations, staffing, scheduling, and customer service while ensuring safe, efficient, and consistent execution across assigned campuses.

Reports to Division Manager, Mission Critical Services. Location: Richmond, VA. Exempt (FLSA).

Company Overview

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air‑conditioning (HVAC) services. With over 85 years of experience, Aircond delivers comprehensive HVAC solutions, field‑technician maintenance, repairs, and energy‑efficient system replacements for single‑ and multi‑site clients, including commercial buildings, data centers, industrial facilities, and other mission‑critical sites. www.aircond.com

Responsibilities

• Operational Leadership – Lead day‑to‑day operations for assigned mission‑critical facilities; execute preventive maintenance programs on schedule; maintain asset records and maintenance data; oversee corrective maintenance, service requests, and break‑fix repairs; schedule and execute maintenance, inspections, and emergency services; balance labor resources; monitor work order performance, backlog, and KPIs; ensure operational consistency; coordinate resources and support services; support implementation of initiatives, procedures, and service standards.
• Customer Relationship Management – Serve as primary customer contact for operational performance and service delivery; maintain strong stakeholder relationships through proactive communication; participate in routine meetings, operational reviews, and performance discussions; resolve concerns, service issues, and escalations; achieve customer satisfaction objectives and contractual commitments; identify opportunities to improve service delivery and support account growth.
• People Leadership & Workforce Development – Directly manage Field Supervisors and lead Service Technicians, Reliability Technicians, and other team members; support recruiting, onboarding, workforce planning, and staffing; conduct performance management, coaching, development, and succession planning; foster a culture of accountability, teamwork, customer focus, and continuous improvement; ensure technical, safety, operational, and customer‑service training; support retention and employee engagement.
• Mission Critical Operations – Conduct operations per site‑specific SOPs, MOPs, EOPs, and customer requirements; support planned maintenance events, shutdowns, equipment transfers, critical system activities, and emergency response; monitor operational readiness and system reliability; review incidents, root‑cause investigations, and corrective actions; ensure compliance with mission‑critical standards and customer operating requirements.
• Financial & Operational Performance – Manage district‑level labor utilization, productivity, expenses, and financial performance; support budgeting, forecasting, workforce planning, and resource allocation; monitor performance metrics and implement corrective actions; review service delivery, labor efficiency, and customer commitments; ensure accurate billing, documentation, reporting, and financial controls.
• Safety & Compliance – Promote a strong safety culture through weekly huddles, quarterly meetings, safety committee participation, and reinforcement of best practices; ensure compliance with company policies, customer requirements, regulatory standards, and contractual obligations; monitor safety performance and support corrective actions; participate in safety reviews, audits, and inspections; ensure team members maintain required training, certifications, and qualifications.
• Other Requirements – Execute additional duties as needed to support evolving business priorities.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in Engineering, Construction Management, Business, Facilities Management, or related field preferred.
• Minimum 7 years of progressive leadership experience in HVAC service, facilities management, mission‑critical operations, commercial service, or related industries.
• Experience leading operations, service teams, or facility maintenance teams preferred.
• Strong understanding of mission‑critical facilities operations, preventive maintenance programs, building systems, and reliability requirements.
• Demonstrated experience managing operational budgets, workforce productivity, and business performance metrics.
• Proven ability to lead and develop high‑performing teams.
• Excellent leadership, communication, organizational, and customer‑relationship management skills.
• Working knowledge of CMMS platforms, Microsoft 365, and business management systems (e.g., COINS or similar ERP preferred).
• Ability to travel as required.

Pay

Salary range: $125,000 – $140,000.

Benefits

Competitive salary and comprehensive benefits package.

Physical Demands & Work Environment

• Frequent sitting and use of computer keyboard and telephone; occasional standing, walking, reaching, and lifting/moving up to 10 pounds.
• Vision requirements: close vision and ability to adjust focus.
• Typical office environment with moderate noise level.