District Service Manager
Penske Truck Leasing · New Castle, DE · Yesterday
Full-time
Position Summary
The Penske District Service Manager (DSM) oversees the management and administration of multiple locations across the district, implements and manages consistent policies and procedures, conducts Location Reviews, leads through various communication channels, and drives results through team performance.
This position will be located at the Penske facility at 51 Boulden Blvd in New Castle, DE.
Major Responsibilities
- Oversee the management and administration of multiple locations across the district
- Implement and manage consistent policies and procedures
- Conduct Location Reviews
- Lead through various communication channels such as in-person meetings and conference calls
- Flawless execution of company processes
- Respond to customer operational inquiries
- Technical training and development planning
- Customer Experience
- Cost control
- Ensure process compliance
- Maximize warranty recovery
- Fleet review, consulting and planning
- Root cause analysis and proactive planning
- Maintain relationships with approved suppliers
- Mentor / Coach / Lead a Maintenance Team
- Analyze data
Qualifications
- 5 – 10 years maintenance and leadership experience preferred
- Minimum of 3 years supervisory experience
- In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required
- Associate/Technical degree preferred, BS/BA a plus
- Valid Driver’s License required
- Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint a plus
- Quality program certification (Six Sigma, ISO) a plus
- Truck Marketing Institute, OEM, and technical training courses a plus