District Service Manager

About the role

As the Electronic Security District Service Manager for Securitas Technology, you will work as a member of the service business team and provide leadership to a technician workforce of 35 + associates. You will manage demanding day-to-day service operational issues in the delivery of quality solutions to our customers.

Responsibilities

• Hire and develop capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs.
• Increase and maintain service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction.
• Ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team.
• Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
• Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
• Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs.
• Responsible for retention and growth of revenue and profit for the Business Team.
• Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets.
• Provide workforce the resources to fulfill their responsibilities.
• Ensure workforce properly maintains vehicles.
• Implement and maintain quality systems within the team territory.
• Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.
• Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team.

Requirements

• Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience.
• 5+ years of Electronic Security Industry Technical Service/installation Experience
• Minimum 2 Years operations and people management experience required
• Highly motivated, self-directed individual with sound business skills
• Proven leadership, oral/written communication and problem solving skills
• Ability to work evenings and weekends, when necessary
• Experience managing a P&L and growing customer service base
• Familiar with UL Certification process and issuing certificates
• Experience working in/with intrusion systems, access control, video systems and fire systems application - services procedures