District Service Manager

Responsibilities

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.
• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.
• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.
• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.
• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness.

Qualifications

• Bachelor’s Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Must possess a valid Driver's License at the time of hire.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.

Minimum Qualification

Exceptional customer service, communication, and leadership skills.

Ability to analyze sales opportunities and assess customer needs.

Experience developing route structures for new and expanding accounts.

Strong organizational, problem-solving, and conflict management abilities.

Proficiency in interpreting reports and performance metrics.

High energy with the ability to multi-task and work independently.

Physical Requirements

• Ability to manage a route environment and train new hires.
• Capable of lifting at least 25 lbs and handling moderate traffic scenarios.
• Strong time management and a results-oriented service mentality.
• Ability to maintain a positive attitude in diverse and challenging situations.

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment