District Service Manager

Job Summary

Provides leadership and direction to Store Sales Representatives in designated District. Supervises direct reports to ensure the district achieves sales goals, service objectives, budget commitments, account profitability, and administrative commitments. May also supervise Zone Manager attached to District. Serves as the main point of contact for large accounts by maintaining excellent customer relations at the store level.

Essential Job Functions

• Responsible for ensuring all aspects of Training are completed in timely manner
• Works with SSRs (and ZM if applicable) on rotational basis to evaluate performance
• Communicates with SSRs (and ZM if applicable) to provide information
• Identifies potential candidates for advancement opportunities
• Adheres to and follows Human Resource Procedures
• Meets call cycle commitments
• Plans and implements new procedures/projects within District (and Zone if applicable)
• Ensures that all merchandising strategies are followed
• Ensures that Product Knowledge and Safety presentations are conducted as needed
• Ensures that expense controls are followed
• Continually seeks cost-saving opportunities
• Adjusts resources to accomplish objectives in most efficient manner
• Aids Region/Senior District Manager in developing operating budget for District
• Promptly responds to customer issues
• Maintains regular communication with Supervisor and Account Managers
• When applicable, oversees third-party labor, including coordinating with external vendors and their management to ensure alignment with business needs and expectations.
• Owes project scheduling and execution across the market, building and aligning the team to deliver projects on time, within scope, and in accordance with established specifications and performance standards.

Education & Experience

• High school diploma or equivalent, Bachelor’s degree preferred or equivalent in experience
• Previous experience managing group of individuals, as a Zone Manager or with other company
• Two years related experience working with hardware and home center accounts.

Competencies

• Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations
• Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks
• Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; holds self-accountable for results
• Buys and manages workforce based on organizational goals, budget considerations, and staffing needs; ensures that employees are appropriately recruited; manages and supports a diverse, multi-sector work force and a variety of work situations
• Achieves and recognizes own strengths and weaknesses; pursues self-development
• Extensive knowledge of Hillman products
• Knowledge of Word, Excel, and Windows
• Excellent planning, organization, and time management skills
• Excellent interpersonal and communication skills
• Positive attitude and strong motivational skills
• Maintains a valid driver license and vehicle insurance and can operate a motor vehicle safely
• Able to travel up to 75% of the time including some overnight stays
• Able to lead and motivate a large group of off-site staff by guiding, training, and offering counsel.

Operational Equipment

N/A

Work Environment and Physical Demands

• Work Environment: Sales/Service Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors.
• Travel required daily. May have to drive 200 miles daily.
• Physical Demands: Sales/Service - Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

Equal Employment Opportunity

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.