District Service Manager

About the role

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page https//www.imagefirst.com/company/ The primary focus of this position is to manage, direct, and develop customer relations and service management. The District Service Manager will oversee multiple routes and manage growth opportunities within these routes.

Responsibilities

• Leadership & Team Development: Hire, train, develop, and coach service personnel. Promote a culture aligned with company goals, values, safety, and empowerment. Support route, sales, and administrative personnel.
• Service Operations & Route Management: Oversee daily execution of service routes and customer interactions. Manage route logistics, including routing of accounts and merchandise control. Monitor and coach route performance through daily check-ins. Ensure compliance with service and quality standards.
• Customer Relations & Business Growth: Maintain and grow recurring revenue streams. Execute business plans for renewing, expanding, and developing route business. Ensure completion of quarterly customer contacts and audits. Identify and implement account improvements with new products and services.
• Compliance & Reporting: Ensure training and certification in all compliance areas. Manage daily account functions (audits, scrub counts, reconciliations, etc.). Oversee invoice accuracy, reconciliation, and reporting. Maintain adherence to all policies, guidelines, and external compliance standards.