District Service Manager

About the role

Mustang Rental Services is seeking an experienced District Service Manager to lead service operations across an assigned group of Houston‑area branches. The position is responsible for driving consistent service execution, fleet readiness, technician productivity, and equipment uptime across multiple locations.

Responsibilities

• Lead day‑to‑day service operations across multiple branch locations.
• Monitor open work orders, preventive‑maintenance compliance, and overall fleet readiness.
• Drive technician productivity, labor efficiency, and effective workload management.
• Manage service staffing needs and workforce planning.
• Conduct branch service reviews and evaluate operational performance.
• Monitor unavailable equipment and implement recovery plans to reduce downtime.
• Ensure compliance with established service processes and safety standards.
• Partner closely with Branch Managers to prioritize repairs and maximize fleet availability.
• Assist with customer escalations requiring technical or service leadership support.
• Support the training, coaching, and development of service supervisors and technicians.
• Identify opportunities to improve service execution, productivity, and equipment turnaround time.

Requirements

• 7+ years of equipment service experience.
• 3+ years of service leadership experience.
• Experience leading technicians and service operations in a fast‑paced environment.
• Strong understanding of equipment maintenance, repair processes, work order management, and preventive maintenance.
• Ability to manage priorities and performance across multiple locations.
• Strong leadership, communication, problem‑solving, and organizational skills.
• Multi‑location leadership experience preferred.
• Rental equipment, Caterpillar dealership, industrial equipment, or heavy‑equipment experience strongly preferred.

Success Metrics

• Achieving fleet readiness targets.
• Reducing open work orders and repair backlogs.
• Improving preventive‑maintenance compliance.
• Increasing technician productivity.
• Reducing equipment downtime.
• Building consistent, high‑performing service operations across assigned branches.

Benefits

• Great work‑life balance.
• Job stability and career growth opportunities.
• Medical, dental, and vision benefits.
• 401(k) with employer match.
• Paid time off and holidays.
• Tuition reimbursement and development opportunities.