District Service Manager

Summary

This role is responsible for leading and managing field installation operations within the assigned geographic area and/or designated locations. The incumbent develops strategy and tactics for driving install operational activities, customer service functions, and DSO target achievement within district branches. The individual will drive culture change, connecting field and sales teams as one, focusing on national accounts, local customer service, organic growth, and delivering all P&L performance goals. Responsibilities include leadership, strategic thinking, problem resolution, staff management, continuous‑improvement programs, and promoting the Securitas culture to enhance overall business performance. The District Installation Manager (DIM) reports to the District General Manager (DGM), who coordinates with the District Service Manager (DSM), Regional Sales Manager (RSM), Regional Vice President, Regional Finance Manager (RFM), and Regional Project Administrator (RPA).

Major Duties and Responsibilities

• Develop, define, communicate, and execute the district install/operations business plan in conjunction with the Regional Vice President and their team.
• Develop and lead the district team, ensuring connectivity between sales, installation, and service functions.
• Provide strong coordination and support between sales, district field, and national account central operations to ensure smooth and consistent scoping and execution of projects.
• Take ownership for driving, institutionalizing, and sustaining profitable business practices within the branches, aligning field operations and sales with national and regional sales leadership.
• Responsible for overall P&L performance goals, metrics, and budget of branches and city markets, taking corrective actions as needed.
• Equip branch leadership with tools, metrics, and understanding to achieve staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and WCT goals.
• Provide strong leadership and direction on cost controls, especially in tech labor, subcontractor labor, overhead, overtime, and project scoping enforcement.
• Drive DSO metrics and manage Accounts Receivable activity for the district.
• Ensure local management understands, enforces, communicates, and is accountable for the safety program within field operations teams.
• Implement and maintain a standardized, highly responsive technician labor planning and staffing process to meet goals, deadlines, and revenue targets.
• Develop high‑performing leadership teams, talent base, and bench strength.
• Drive plans, training, and metrics for improving team and individual performance, including development plans and actions to eliminate non‑performers.
• Continuously improve department processes to enhance customer quality and branch efficiency.
• Maintain company property and documentation per established policies, handle proprietary information appropriately, and adhere to Securitas and regional policies, including all safety requirements.
• Drive ongoing employee recognition for performance and engagement through associate meetings and communications.
• Provide performance feedback to direct reports and subcontractors; ensure annual documented performance appraisals are completed and reviewed.
• Maintain professional and technical knowledge by attending workshops, reviewing publications, networking, benchmarking best practices, and participating in professional societies.
• Perform other duties as assigned.

Job Requirements

• Bachelor’s degree in a business‑related discipline or equivalent experience.
• 5+ years of managerial experience (operations and sales) in the electronic security or related industry.
• Experience managing a district/regional market with multiple locations.
• District‑level P&L management experience.
• Strong leadership, interpersonal, and influencing skills.
• Strategic and tactical thinking with the ability to execute in a fast‑paced environment.
• Experience managing labor spend as a percentage of revenue.
• Demonstrated problem‑solving aptitude and ability to determine effective solutions for customers.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and other company systems/tools (e.g., ERP, CRM).
• Effective verbal and written communication skills.
• Ability to travel as needed using conventional means.
• Ability to perform occasional lifting, intermittent standing, and sitting for long periods.

Benefits

• Comprehensive medical, dental, vision, life, critical illness, and hospital indemnity coverage.
• Company‑paid short‑term and long‑term disability.
• 401(k) with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Shift differential based on shift.
• Opportunity for annual merit pay increases.
• Company‑paid training.
• Educational assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts on travel, equipment, and more.

Pay

• Shift differential based on shift.
• Opportunity for annual merit pay increases.