Jobs · Customer Service · New York

district manager, Long Island, NY

Starbucks · New York, NY · 1 mo ago
Customer ServiceFull-time
We need to output HTML fragment with sections as per rules. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Let's extract content: Intro: "Now Brewing – Future Leaders! #tobeapartner As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local communities. At Starbucks we are performance driven through the lens of humanity. You direct a multi-unit portfolio of stores by planning strategies and consistent implementation. You are a leader of leaders, developing diverse teams that know their markets, communities and customers." That's about the role. Then "Benefit Information Using Your Past Retail Leadership Experience You Will Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures." That seems like responsibilities. Then "We'd Love To Hear From People With 5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills3+ years of experience in a customer service oriented roleExperience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reportingStrong organizational, interpersonal and problem solving skillsMinimum High School or GED. Note: a college degree in business or a closely related field, OR 4+ years of US Military service may substitute for a portion of the required experience" That's requirements/qualifications/skills. Then "Requirements Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays." That's also requirements. Then "Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. Join us and connect with something bigger, apply today!" That's maybe a call to action, but we should remove application instructions? The instruction says remove application instructions. This is a call to apply, maybe considered application instruction. We should drop it. Then benefits paragraph: "As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above." That's benefits. Then pay: "The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate." That's pay info but no specific numbers. According to rules: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state pay info (though vague). Should we include Pay section? The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about pay, albeit generic. So we can include Pay section with that content. Schedule: Not mentioned explicitly. There's mention of ability to work full time, variable hours including early mornings, evenings, weekends and/or holidays. That's schedule info. So we could include Schedule section with that. But we must avoid filler like "commensurate with experience". The pay description is not filler; it's actual statement. So include. Now we need to decide sections: About the role (intro), Responsibilities (the bullet list of grow portfolio, lead team, serve as resource), Requirements (maybe combine qualifications and requirements), Skills (maybe separate), Benefits, Pay, Schedule. We need to avoid duplication. Let's extract each piece. About the role: The first paragraph(s) before "Benefit Information". Let's capture: "Now Brewing – Future Leaders! #tobeapartner As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local communities. At Starbucks we are performance driven through the lens of humanity. You direct a multi-unit portfolio of stores by planning strategies and consistent implementation. You are a leader of leaders, developing diverse teams that know their markets, communities and customers." We can keep that as About the role. Responsibilities: The bullet list after "Benefit Information Using Your Past Retail Leadership Experience You Will Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures." We can split into three responsibilities. Requirements: The legal documentation and ability to work full time etc. Also maybe the "Minimum High School or GED..." etc. Actually those are qualifications. Let's separate. Qualifications/Skills: The list: "5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service", "5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills", "3+ years of experience in a customer service oriented role", "Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting", "Strong organizational, interpersonal and problem solving skills", "Minimum High School or GED. Note: a college degree in business or a closely related field, OR 4+ years of US Military service may substitute for a portion of the required experience". Also maybe "Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply." and "Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays." Those are more requirements. We could have a Requirements section covering legal docs and full-time ability. And a Qualifications/Skills section covering experience and skills. But the instruction says prefer a few substantive sections over many thin ones. So we could combine qualifications and skills into one section called "Qualifications and Skills". And have Requirements for legal docs and schedule? But schedule is separate. Let's think: We need sections: About the role, Responsibilities, Qualifications and Skills, Benefits, Pay, Schedule. Possibly also Requirements (legal docs). But we could incorporate legal docs into Qualifications and Skills? Might be okay. But we must not create sections with filler. All sections must have real specific content. Let's draft:

About the role

Now Brewing – Future Leaders! #tobeapartner As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local communities. At Starbucks we are performance driven through the lens of humanity. You direct a multi-unit portfolio of stores by planning strategies and consistent implementation. You are a leader of leaders, developing diverse teams that know their markets, communities and customers.

Responsibilities

  • Develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.
  • Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.
  • Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures.

Qualifications and Skills

  • 5+ years of retail experience managing 2 or more stores, departments or units, including P&L, inventory, operations and customer service.
  • 5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills.
  • 3+ years of experience in a customer service oriented role.
  • Experience in a multi-unit environment, with knowledge of retail or restaurant industry operations and financial reporting.
  • Strong organizational, interpersonal and problem‑solving skills.
  • Minimum High School or GED; a college degree in business or a closely related field, or 4+ years of US Military service may substitute for a portion of the required experience.
  • Legal documentation establishing identity and eligibility to be legally employed in the country of application.
  • Ability to work full time (regularly in excess of 40 hours per week) including variable hours such as early mornings, evenings, weekends and/or holidays.

Benefits

  • Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
  • Short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
  • Eligible partners may participate in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well‑being tools.
  • 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

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