District Manager

About the role

The District Manager reports to the VP, Emerging Markets and holds full P&L accountability for all sites and contracts within their district, leading a multi-site field leadership team and the operations resources and support functions across the region.

Responsibilities

• Holds full P&L responsibility for all sites and locations in the district.
• Develops plans and budgets to meet financial targets, with clear business goals established at each location.
• Accountable for key financial and performance measures, including cost control, EBITDA, and customer ratings scores.
• Identifies opportunities and best practices to improve profitability across locations.
• Facilitates, manages, and builds client relationships with support from the Regional Operations Director.
• Owes client engagement outcomes, including Net Promoter Score results and contract extensions.
• Sells and implements new business opportunities in key markets to meet sales targets in accordance with the corporate sales model.
• Supports business development requests and proposals within the district.
• Manages all operations resources and support functions within the region.
• Mentors and trains all direct reports.
• Provides leadership to the field operations team, ensuring effective performance management and continued development.
• Manages a multi-site field leadership team to ensure compliance with proper procedures and guidelines.
• Supports the development of the Hospitality Operations team to promote high-quality customer service and satisfaction.
• Promotes company values and acts as a leader in health and safety.
• Ensures compliance with employment standards, human rights, health and safety, and WHMIS legislation across all regions.
• Coordinates with other department leaders to find solutions to operational problems.
• Supports the implementation of operational improvements in safety, quality, customer service, finance, and employee performance.
• Liaises with the Regional Operations Director and other District Managers to ensure consistent implementation of strategic initiatives across all field operation groups.
• Communicates and shares company standards and available resources that support facility operations.

Requirements

• Post-secondary education in Management or a Business-related field is considered an asset.
• Minimum of 5 years of Operations/Business Development experience.
• Experience in multi-unit management, and the hospitality or hotel industry, is considered an asset.
• Proven leadership and people management skills, with the ability to motivate and think creatively.
• Demonstrated financial management skills.
• Demonstrated market awareness, branding, and innovation to create competitive advantage.
• Demonstrated ability to attract, develop, and retain employees.
• Familiar with current industry technology.
• Excellent interpersonal, presentation, and communication skills.

Qualifications

• Minimum of 5 years of Operations/Business Development experience.
• Experience in multi-unit management, and the hospitality or hotel industry, is considered an asset.
• Proven leadership and people management skills, with the ability to motivate and think creatively.
• Demonstrated financial management skills.
• Demonstrated market awareness, branding, and innovation to create competitive advantage.
• Demonstrated ability to attract, develop, and retain employees.
• Familiar with current industry technology.
• Excellent interpersonal, presentation, and communication skills.