District Manager

Key Responsibilities

• Lead, coach, and develop General Managers and their leadership teams across all assigned locations.
• Model professionalism, integrity, and high ethical standards, inspiring teams to uphold the same values.
• Partner with Talent Acquisition to identify, attract, and retain top management-level talent, both internal and external.
• Audit locations regularly and unannounced, including inventory counts, cash drawer inspections, safe controls, and reconciliation of discrepancies.
• Coach General Managers to maintain proper non-fuel inventory levels, cash controls, product pricing, and product mix.
• Maintain operational knowledge of POS systems and ensure teams adhere to established processes.

Operational Excellence

• Ensure consistent execution of company standards related to safety, service quality, site appearance, and operational procedures.
• Establish and own district-level goals aligned with company objectives related to people, profit, safety, service, and quality.
• Analyze P&L statements, budgets, coverage ratios, and expense reports to drive sustainable financial performance.
• Supervise key performance indicators, find opportunities for improvement, and communicate insights to the Area Director and truck service leadership.
• Ensure each location operates as a profitable, well-run business with strong cost controls and revenue optimization.

Customer Experience

• Champion exceptional customer service standards across all locations.
• Coach teams on effective service principles and engage directly with customers when needed to resolve issues.
• Ensure every traveler receives a consistent, high-quality experience.

Qualifications

• Required: Bachelor’s degree in a related field or major, 8+ years of successful multi-unit leadership experience with demonstrated positive results, strong negotiation, leadership, and analytical skills, deep understanding of category performance indicators, ability to work effectively across departments and manage multiple priorities, excellent verbal and written communication skills, proficiency in Microsoft Excel, Word, and PowerPoint, operational understanding of POS systems, strong planning and financial competence, including understanding of P&L drivers, budgets, and expense management, demonstrated ability to lead through influence, drive performance, and achieve operational excellence.
• PREFERRED: Associate’s or bachelor’s degree, experience in travel centers, retail, hospitality, or related industries, proven ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes.