District Manager

Talent Development

• Talent Management: partner with branch leaders to recruit, hire, and onboard talent; ensure leaders maintain an active pipeline for critical roles and follow consistent selection standards
• Training & Capability Building: set expectations for training completion and role readiness; equip branch leaders with coaching routines, tools, and resources to build field capability
• Performance Development: coach branch leaders on goal setting, feedback, and accountability; review performance trends and support leaders in addressing performance gaps and recognition
• Succession & Retention: develop branch leadership bench strength; identify high-potential talent through leaders, create development plans, and reduce risk in key roles across the district

Major Tasks, Responsibilities And Key Accountabilities

• Talent Management: partner with branch leaders to recruit, hire, and onboard talent; ensure leaders maintain an active pipeline for critical roles and follow consistent selection standards
• Training & Capability Building: set expectations for training completion and role readiness; equip branch leaders with coaching routines, tools, and resources to build field capability
• Performance Development: coach branch leaders on goal setting, feedback, and accountability; review performance trends and support leaders in addressing performance gaps and recognition
• Succession & Retention: develop branch leadership bench strength; identify high-potential talent through leaders, create development plans, and reduce risk in key roles across the district

Talent Development

• Talent Management: partner with branch leaders to recruit, hire, and onboard talent; ensure leaders maintain an active pipeline for critical roles and follow consistent selection standards
• Training & Capability Building: set expectations for training completion and role readiness; equip branch leaders with coaching routines, tools, and resources to build field capability
• Performance Development: coach branch leaders on goal setting, feedback, and accountability; review performance trends and support leaders in addressing performance gaps and recognition
• Succession & Retention: develop branch leadership bench strength; identify high-potential talent through leaders, create development plans, and reduce risk in key roles across the district

Customer & Vendor Relations

• Own key customer relationships at the district level and support branch leaders with escalation support, retention risk management, and service recovery for high-impact issues
• Set standards for customer experience and ensure branch leaders reinforce responsiveness, jobsite support, and consistent follow-through
• Partner with vendors strategically to improve availability, lead times, and service levels; ensure branches leverage preferred programs and follow vendor processes
• Support negotiated deals and issue escalation as appropriate; help branch leaders route vendor and customer issues through the right support path and close the loop

Operational & Financial Oversight (P&L)

• Run the district through a review cadence of operational and financial metrics; identify trends, prioritize actions, and hold branch leaders accountable for plans and results
• Own district P&L performance by setting targets and guardrails; ensure branch leaders manage sales, margin, expenses, and productivity within expectations
• Prioritize resources across branches to address constraints (staffing, equipment, workload, surge support) and keep execution on track during peak periods or major events
• Balance core business and initiatives ensuring branch leaders execute enterprise programs while protecting customer experience and operational discipline

Market Growth & Strategy

• Lead district growth plans with branch leaders; prioritize segments and whitespace opportunities and track progress through a consistent operating cadence
• Set expectations for activity, pipeline discipline, and deal support; remove barriers and intervene on exceptions for priority accounts
• Maintain a district view of competitors, pricing dynamics, and customer needs; translate insights into direction for branch leaders and sales teams
• Ensure branch leaders have actionable plans for top customers (coverage, service expectations, escalation paths, growth actions)
• Review progress routinely

Change Leadership & Translating Corporate Strategy Locally

• Translate corporate strategy into district priorities and ensure branch leaders convert priorities into branch-level goals, action plans, and measurable outcomes
• Lead adoption through leaders coach branch leadership teams on expectations, standard work, and change routines; verify progress through dashboards, check-ins, and site observations
• Routinely route issues and escalate appropriately ensure branch leaders use the right channels (regional support, IT/help desk, vendor support) and that recurring issues are documented and prioritized
• Closely monitor and communicate on progress, risks, and issue resolution so branches stay aligned and supported; provide upward feedback on what is working/not working in the field