District Manager - Kay Jewelers - Mid Atlantic - Pennsylvania, West Virginia, and Maryland Area

Major Responsibilities/Essential Functions

• People: Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district.
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Makes sure team members are aware of their progress and evaluate their performance against standards.
• Provides leadership, guidance, and coaching for all team members through success, opportunities, and skill development.
• Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives.
• Determines the talent necessary to drive results and creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives.
• Accurately maintains employee data in system records.
• Ensures a compelling onboarding experience for all team members which includes the creation of holistic training plans based on insights from business reporting, customer feedback, and personal in-store observations.
• Ensures all team members in the district complete the required training and education to ensure compliance with all risk management initiatives.
• Assures that the Company's diversity, equity, and inclusion initiatives and culture are maintained and goals are attained through pro-active involvement in the recruiting, selection, and promotion process.
• Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards.
• Uses available resources to plan effective strategies and develop action plans by using all reporting resources.
• Implements initiatives that will change behaviors to produce results.
• Interprets and implements company policies and procedures and directs and plans the activities of the assigned region to ensure continuing operations, to maximize returns on investments, and to increase productivity.
• Serves as an advisor and subject matter expert to assigned district and various areas of our business.
• Interacts with all levels of the organization to manage the business.
• Serves as a brand ambassador.
• Communicates directly with departmental representatives within the Store Support Center to provide feedback, make recommendations, ask and answer questions, foster an environment of open communication, and accomplish shared objectives.
• Works with Signet DMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Builds mutual trust and fosters collaboration among business peers and partners.
• Promotes and reinforces corporate expectations for brand, culture, and performance.
• Coaches the SM and/or team members to instill understanding of brand image and standards.
• Ensures consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Sets actionable goals for self and others that define long-term success.
• Visits stores to validate understanding and application of procedures, initiatives, and policies against brand image and expectations.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Asks questions to ensure full understanding of strategy and process and ensures the team understands how the goals will be achieved.
• Visits stores to identify successes and opportunities for improvement.
• In partnership with the SM, recognizes strengths and identifies the root cause of operational and team issues. Coaches SM and/or team members to address and correct.
• Collaborates with internal legal counsel as appropriate to resolve legal and litigation issues with the goal of reducing expenses for the company.
• Closely monitors the operating and financial results against plans and budgets.
• Responsible for compliance with Company policies and practices.
• Adheres to and ensures compliance of all employees to the Company’s Standards of Conduct and Business Ethics.
• Strategically influences the growth and development of our organization through thought leadership, urgency in responsiveness, urgency of appropriate action, demonstrating respect and compassion, and conducting oneself with the highest degree of honesty and integrity in every interaction.
• Provides quality input into the sales, profit, and capital budget planning processes.
• Identifies trends and opportunities by identifying competitive threats and available resources to plan effective strategies and develop actions plans by using all reporting resources.
• Implements initiatives that will change behaviors to produce results.

Position Qualifications

• Education Required: Bachelor’s Degree required or comparable job experience.
• Required or Acceptable Job-Related Experience: Must have a valid Driver’s License and proof of insurability.
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.
• Years of Job-Related Experience Required: At least 5 years relevant experience.
• Multi-site business operations experience.
• Must have recent 2+ years’ experience managing a multi-site team.
• Minimum 4 years’ management experience leading department including hiring, developing, motivating, and directing people as they work.
• Technical/Other Skills Required: Ability to lead others to implement strategies and processes to accomplish business results. Demonstrated enthusiasm and commitment to change processes. Ability to understand operational and financial reports and interpret data to create improvement plans. Computer literate with advanced proficiency in MS Office and other related business, technology, and communication tools. He/she should possess advanced presentation skills to train, develop, and engage their direct reports in-person as well as a virtually. Possess strong interpersonal skills to build relationships of trust and respect with their direct reports and business partners. Strong problem solving and conflict management skills to support internal and external customers. Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text. Position requires travel up to 80% of the time for business purposes. Flexibility. On call 24 hours a day, seven days a week. A flexible working style and an ability to work independently and with teams. Ability to maintain a high level of confidentiality. Familiar with pertinent software applications such as Reflexis and Workday preferred.
• Salary Range: $90,000 - $110,000 - Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.
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