District Manager, Chicago

Leadership + Team Development

• Lead, mentor, and develop Area and Studio Managers to ensure they meet performance standards, are equipped to manage their teams effectively, meet Rowan’s operational expectations, and cultivate a positive, customer-centric studio culture.
• Provide regular, constructive feedback to Area and Studio Managers to help them improve their performance and leadership skills.
• Prioritize dedicated time to support studios facing challenges with employee retention and operational performance, providing guidance to elevate them to Rowan’s standards.
• Ensure that managers are effectively addressing and resolving employee issues in a timely manner, fostering a positive work environment and maintaining team morale.
• Guide managers on best practices for handling employee relations, including performance management, conflict resolution, and team development.
• Act as a resource for managers when dealing with complex employee issues, offering advice and support to ensure issues are handled in line with company policies and values.
• Monitor the handling of employee issues across studios to ensure consistency and adherence to Rowan's standards.

Operational Excellence

• Oversee the day-to-day operations of 5-12 studio locations, ensuring each location adheres to Rowan’s policies, procedures, and brand standards.
• Conduct regular 8 hour shift studio visits to assess performance, provide guidance, and ensure operational excellence.
• Analyze sales data, customer feedback, and operational reports to identify trends and areas for improvement; implement immediate feedback and corrective actions as necessary.
• Validate and track studios’ progress through Dashboard Checklists and take appropriate action.
• Ensure studios maintain a clean, safe, and welcoming environment that complies with health and safety regulations, particularly regarding piercing procedures.

Sales + Profitability

• Drive sales growth and profitability across all locations by setting clear performance targets, monitoring progress, and implementing strategies to achieve goals.
• Work with Studio Managers to optimize product displays, manage inventory, and execute promotional activities that align with company goals.
• Monitor financial performance, manage budgets, and ensure that all locations operate within their financial targets.

Customer Experience

• Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
• Champion Rowan’s commitment to address escalated customer concerns or complaints professionally, ensuring swift resolution and maintaining customer satisfaction.

Communication + Collaboration

• Serve as the primary point of contact between studio locations and corporate teams, ensuring clear and effective communication of company initiatives, policies, and goals.
• Ensure stores are clear on SOPs expectations and that they are executed in a timely and efficient manner.
• Report regularly on district performance, opportunities and successes to corporate leadership.
• Partner with the HR team to recruit, interview, and select top talent for open studio positions, ensuring alignment with Rowan’s values and customer-centric approach.
• Oversee the onboarding and training process for new hires, ensuring a smooth integration into the team and consistent delivery of the Rowan experience across all studios.

Strategic Planning

• Participate in the strategic planning process for the district, contributing insights on market trends, customer preferences, and operational opportunities.
• Partner with key stakeholders and assist in the opening of new studio locations within the district, including staffing, training, and setup to ensure a successful launch.