District Manager

About the role

The District Manager is responsible for the successful operations of up to 20 store locations. Responsibilities include workforce planning, hiring, training, counseling, developing store managers and retention of teammates to ensure the district financial goals are achieved.

Responsibilities

• Develop Store Managers to become culture change leaders who produce a consistent 5-star Guest experience
• Ensure assigned locations (districts) are staffed in accordance with company workforce planning standards that ensure staffing matches demand
• Hiring, training, and developing of all store management and minimizing turnover
• Train, develop and lead Store Managers and Manager trainees on store operations, sales, product knowledge, and service techniques
• Manage budget and capital expenses to exceed objectives
• Manage budget to maximize profit potential of the district; develop recovery plans to address shortcomings as needed
• Conduct and document store visit cadence (every store at least once per quarter) which includes tracking action items and communicating follow-up expectations to the Store Manager
• Assure all required documents/processing/reporting, company policies, safety, regulations, and standards are met throughout the district
• Train, monitor, and ensure company safety and security standards are enforced to provide a work-safe environment
• Communicate effectively and professionally with Store Support Center teammates to include Executive Management, Marketing, Accounting, Payroll, Human Resources, and other departments as required
• Manage district inventory within company established standards and policies
• Complete all Monro University required training with the guidelines and timing provided
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent (Associate’s or Bachelor’s degree in Business a plus)
• Minimum of 5 years’ management experience
• Prior management in a multi-unit retail environment strongly preferred
• Tire or automotive-related business preferred
• Self-aware, servant leader with proven experience managing a team of 10 or more employees where responsibilities included interviewing, hiring, training, counseling and termination of teammates
• Previous experience with performance management including coaching, setting expectations, writing and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding teammates accountable for results
• Strong motivator and role model to teams with the ability to proactively diagnose problems and provide effective solutions; ability to deal with problems involving several concrete variables in standardized situation
• Proven practitioner in sales with the ability to train others in successful sales techniques and strategies
• Clear communicator of ideas, concepts, and initiatives including the ability to connect disparate data points into one message
• Ability to read, interpret and communicate business and financial documents regularly
• Ability to interrupt and calculate figures such as financial reports, discounts, interest, commissions proportions, and percentages; ability to apply concepts of basic algebra
• Proficient with all Microsoft Office applications with the ability to learn new and existing company specific software applications
• Demonstrated experience managing a P&L and familiarity with key line item management to impact results
• This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)
• Work flexible hours/days including evenings and weekends; additional time may be required depending on business needs
• Frequent reaching, bending, twisting, pulling, and pushing
• Frequent travel within assigned district

Additional Information

• Benefits: Health Insurance, Dental Insurance, 401K Retirement Plan with Company Match, Paid vacation, Paid Holidays, Career Development, Employee Discounts